Terms of service - "PMPaket"

§1 Scope

These Terms and Conditions (hereinafter referred to as the “Terms”) apply to all legal relationships between PMPaket GmbH (hereinafter also referred to as the “Provider”) and customers using the PMPaket delivery service, whether through our website, other online channels, or offline.

§2 Subject Matter of the Contract – Conclusion of Contract

PMPaket GmbH provides shipping and delivery services.

Our services combine postal and logistics providers from different countries, including Russia, Kazakhstan, the Baltic States, Germany, and other European countries. Our aim is to make international shipping as simple and convenient as possible for our customers.

Contact information:

WhatsApp: +49 151 287 69521

Telegram: https://t.me/pmpaket

Email: support@pmpaket.eu

Company details:

PMPaket GmbH
Röblingstrasse 74-80
12105 Berlin
Germany

IBAN: DE07 2022 0800 0059 1425 93

BIC: SXPYDEHHXXX

VAT ID: DE284718906

§3 Payment Terms

For information regarding payment terms and specific tariff conditions, please contact us.

§4 Delivery Times

The delivery times displayed in the shipping calculator are estimates and may differ from the actual delivery time.

Delays may occur due to circumstances beyond our control, including queues at border crossings, customs inspections, technical issues, or delays at sorting and logistics centres.

For Donetsk and other new regions of Russia, delivery times may be longer than those stated on the website due to the unstable situation and changes affecting local postal and logistics facilities. We cannot guarantee consistent delivery times for these destinations.

The stated delivery times apply from the time the shipment departs from our warehouse in Berlin and do not include the time required for transportation to Germany.

Binding delivery deadlines apply only where they have been agreed in writing and expressly confirmed by us.

§4a Company Rights and Regional Restrictions

PMPaket reserves the right to decide whether to enter into or continue a business relationship with individual customers and may refuse cooperation without providing reasons.
Courier delivery to the recipient’s address is not available for Crimea, the DPR, the LPR, and other new regions of Russia due to the unstable situation. Deliveries to these regions are made only to a local post office.

§5 Packaging Dimensions and Parcel Size

Parcels shipped through the PMPaket delivery service must comply with the following requirements:

Maximum length of any single side: 100 cm.
Total length + width + height: maximum 200 cm.
Minimum dimensions: 15 × 11 × 1 cm.
For shipments originating from countries other than Germany, a maximum girth of 300 cm applies (girth = length + 2 × width + 2 × height).

Parcels exceeding the stated dimensions may be subject to an additional fee of €25.

§6 Duty-Free Allowance, Customs Clearance and Returns

Duty-free allowance: up to €200.
For shipments exceeding €200: customs duty of 15% of the amount exceeding the allowance, but not less than €2 per kg.

Any customs duties are payable by the recipient. The sender cannot pay these duties in advance.

If a parcel is not cleared through customs:

It is returned to Tashkent, Uzbekistan.
A new shipment may be arranged from Uzbekistan.
The contents of the parcel cannot be changed or divided.
If the customer declines reshipment, the shipment may be disposed of without reimbursement.

PMPaket GmbH is not responsible for decisions or actions taken by customs authorities in the Russian Federation or any other country.

§7 Packaging Requirements

Parcels must be packaged securely and in a way that prevents unauthorized access to their contents.

The contents must not move freely inside the packaging. Any empty space inside the parcel should therefore be filled with suitable protective packaging materials, such as polystyrene or air-filled packaging materials.

§8 Special Requirements for Fragile and Valuable Items

Fragile and valuable items must be securely packaged in suitable protective containers and then placed inside a parcel marked “Fragile”.

The delivery price for such shipments is increased by 40%.

§9 Maximum Weight and Declared Value

The maximum parcel weight for economy shipping is 20 kg.

The maximum parcel weight for express shipping is 31 kg.

The declared value of a shipment must not exceed €1,000.

For shipments exceeding this amount, special insurance provisions may apply. Please refer to the section on insurance.

§10 Compensation for Lost Shipments

If a shipment is lost, we will provide compensation equal to the declared value of the shipment, but no more than €200 per shipment.

§11 Insurance for Fragile and Valuable Items

Insurance for fragile and valuable items, including phones, tablets, laptops, and similar goods, is charged at 10% of their actual value.

The Provider assumes no liability for damage to fragile components of the shipment contents.

§12 Verification of Insured Contents

Where insurance is requested, we reserve the right to require evidence confirming the existence of the declared items and their actual value.

§13 Dispute Resolution

If delivery services remain unpaid, the Provider (“PMPaket”) reserves the right to retain the customer’s parcel until the outstanding matter has been resolved.

All disputes shall be resolved in accordance with applicable law.

§14 Validity of the Agreement

These Terms shall apply regardless of whether the customer has actually read them.

§15 Return of Shipments and Related Costs

If a shipment is returned due to incorrectly completed accompanying documents, the absence or unavailability of the recipient, or a violation of the customs regulations of the destination country, the customer shall bear all resulting costs in accordance with the shipping rates applicable at the time of return.

The Provider is not responsible for decisions taken by customs authorities.

§16 Prohibited Shipments

The following goods and shipments are prohibited from transportation:

Alcoholic beverages, ethyl alcohol, beer, wine, and similar products.
Products of animal origin.
Tobacco products, nicotine-containing products, and smoking mixtures.
Radioactive materials.
Cultural property and cultural valuables.
Perishable food products.
Precious stones, except for jewellery permitted for shipment.
Equipment used for harvesting aquatic biological resources.*
Weapons, ammunition, cartridges, and items structurally similar to civilian or service weapons.
Narcotic drugs and psychotropic substances.
Medicinal products.*
Liquids in containers exceeding 200 ml.
Cash and monetary funds.*
Music systems, musical and audio equipment, radios, tape recorders, and similar audio equipment.
Vinyl records, CDs, and other physical audio media.

Note*: Certain shipments from categories marked with an asterisk (*) may be considered for transportation only subject to prior approval by the Provider.

§17 Procedure for Changes to Services

Changes to our services may be agreed with us individually.

Requests for changes will be reviewed within five working days, after which we may provide a binding offer.

§18 Customer Obligations

The customer must provide all information required for the provision of our services and guarantees that all information provided is complete and accurate.

The customer also guarantees that the use of our services does not infringe the rights of third parties.

§19 Contract Term – Termination

The duration of the contractual relationship and the conditions for termination are determined individually.

§20 Warranty and Liability – Disclaimer

Warranty and liability conditions are determined individually in the relevant agreements.

§21 Confidentiality Obligation

We undertake to keep customer information confidential unless the customer provides written authorization permitting its disclosure or other use.

§22 Copyright and Rights of Use

All copyrights and rights of use relating to our services and content remain with us or the respective rights holders.

§23 Form of Legally Relevant Declarations

Declarations having legal significance must be made in writing.

§24 Data Protection, Consent to Data Processing and Contact

Information concerning data protection and the processing of personal data is available in our Privacy Policy on our website.

§25 Place of Performance – Governing Law – Jurisdiction

The place of performance, applicable law, and jurisdiction are determined by the respective contractual agreements and applicable statutory provisions.