General Terms and Conditions - "PMpaket"

Section 1 - Scope

These contract terms (hereinafter referred to as "Terms") apply to all legal relationships between the company "Postmost" (also referred to as the "Provider") and customers using the services of our delivery service "PMpaket," whether through our website, other online channels, or offline.

Section 2 - Subject Matter of the Contract - Conclusion of Contract

Our company, "Postmost," offers you the delivery service "PMpaket." Our services combine postal services from various countries, including Russia, Kazakhstan, Baltic countries, Germany, the USA, the UK, and other European countries. We guarantee the convenient delivery of your goods worldwide.


POSTMOST / PMPaket GmbH / Vitalij Venclovas

Buckower Chaussee 45

12277 Berlin

Tel. +493065943859

VAT ID: DE284718906

Section 3 - Payment Terms

For information regarding payment terms and specific tariff details, please contact us.

Section 4 - Delivery Times

Binding delivery times are either stipulated in writing or confirmed in writing by us.

Section 5 - Package Dimensions

Packages sent through our delivery service "PMpaket" must adhere to the following requirements:

  • Maximum side length: not more than 1050 mm.
  • Sum of length, width, and height: not more than 200 cm.
  • Minimum dimensions: 110x220 mm or 114x162 mm.

Section 6 - Packaging Requirements

The packaging of packages must be secure and prevent access to the package's contents. The package's contents must not move within the packaging, and any free space in the box must be filled with Styrofoam or special air cushion packaging.

Section 7 - Special Requirements for Fragile and Valuable Items

Fragile and valuable items, as well as liquids, must be packaged in airtight containers, which are then placed in a box with a "Caution" label. Shipping costs for such packages are 40% higher.

Section 8 - Maximum Weight and Estimated Cost

The maximum weight for shipments using the standard shipping method is 20 kg. For express delivery, it's up to 31 kg. The estimated cost of the shipment should not exceed €1000. If the cost is higher than this amount, additional insurance is available (see the insurance section).

Section 9 - Compensation for Lost Postal Shipments

In the event of the loss of a postal shipment, we will provide compensation up to the declared value of the shipment, but not exceeding €150 per shipment.

Section 10 - Insurance for Fragile and Valuable Items

The insurance for fragile and valuable items such as phones, tablets, laptops, etc., is 10% of their actual value. The contractor is not liable for damage to sensitive parts of shipments.

Section 11 - Verification of Insured Deposits

In the case of insurance, we may request evidence of the declared deposits' existence and their actual value.

Section 12 - Dispute Resolution

In the event of non-payment of the delivery fee, the contractor ("PMpaket") reserves the right to withhold the customer's shipment until disputed issues are resolved. All disputes will be settled in accordance with the law.

Section 13 - Validity of the Agreement

This agreement is valid regardless of whether the customer has acknowledged it or not.

Section 14 - Returns and Associated Costs

In the case of returns of shipments due to incorrectly filled accompanying documents, recipient absence, or violations of the import customs regulations of the destination country, the customer bears all associated costs according to the shipping rates in effect on the day of return. The contractor is not liable for decisions made by customs authorities.

Section 15 - Prohibited Shipments

The following types of shipments are prohibited for shipping:

  • Alcoholic beverages, ethyl alcohol, beer, wine, and similar products.
  • Tobacco products and smoking mixtures.
  • Radioactive materials.
  • Cultural goods.
  • Perishable foods.
  • Precious stones, except jewelry.
  • Devices for the extraction of water biological resources*.
  • Weapons and ammunition structurally similar to civilian and service weapons.
  • Narcotic drugs and psychotropic substances.
  • Medicines*.
  • Monetary funds*.
Note*: Prohibited shipments may be considered upon consultation with the contractor.

Section 16 - Procedure for Changing Services

Changes to our services can be discussed with us. We will review requests for changes within 5 business days and provide a binding offer.

Section 17 - Customer Responsibilities

The customer commits to providing all necessary information for our services and ensuring that the rights of third parties are not violated.

Section 18 - Contract Term - Termination

The contract term and termination conditions are determined individually.

Section 19 - Warranty and Liability - Disclaimer

Warranty and liability conditions are individually determined in our contracts.

Section 20 - Confidentiality Obligation

We commit to treating your information as confidential unless you provide us with written instructions to the contrary.

Section 21 - Copyrights and Usage Rights

All copyrights and usage rights to our services and content remain with us or the respective rights holders.

Section 22 - Form of Declarations

Declarations with legal significance must be made in writing.

Section 23 - Data Protection, Consent to Data Processing, and Contact

Information on data protection and consent to data processing can be found in our privacy policy on our website.

Section 24 - Place of Performance - Choice of Law - Jurisdiction

The place of performance, choice of law, and jurisdiction are determined in our contracts.

Section 25 - Implementation of the Regulation on Online Dispute Resolution

We do not offer procedures for online dispute resolution in accordance with Article 14, Paragraph 1 of the ODR Regulation.

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