Frequently Asked Questions (FAQ)

• How does PMPaket work?
  • Use the calculator on www.pmpaket.eu and click “Send parcel”
  • Enter sender and recipient details
  • Declare contents and approximate value
  • Pay online
  • Receive your label via email
  • Attach the label to the parcel
  • Drop it off at any nearby post office — no payment needed on-site
  
• Where can I drop off my parcel?
  You can drop off your parcel or documents at any nearby post office. All national postal services in the EU accept our parcels.
• From which countries can I send?
  Shipping is available from any EU country.
  Once you place your order, you receive a label via email and drop the parcel at any local post office.
  
• How do I send documents with PMPaket?
  • Use the calculator at www.pmpaket.eu, select “Documents,” and click “Send parcel”
  • Fill in sender and recipient info
  • Pay online
  • Receive your label via email
  • Stick the label on the envelope
  • Drop it off at any nearby post office — no payment needed on-site
  
• What is the maximum parcel weight?
  One parcel = up to 30 kg.
  If your shipment exceeds this weight, you can split it into multiple parcels or contact us via website chat, WhatsApp, or Telegram — We reply within 24 hours, 7 days a week.
  
• What do you offer for business clients?
   • Lower rates
   • Flexible terms
   • Dedicated business support
   • Custom logistics solutions
  
  Contact us via website chat, WhatsApp, or Telegram — We reply within 24 hours, 7 days a week.
  
  
• What items are prohibited?
  Some items like liquids or alcohol cannot be shipped.
  If unsure, ask our support team via website chat, WhatsApp, or Telegram before sending. We reply within 24 hours, 7 days a week.
  
• What if my parcel is not trackable?
  Sometimes tracking starts only after sorting in the destination country.
  This can take up to one week after leaving our warehouse. 
  
  You can track your parcel here: www.track.global
  
  If you’re concerned, contact us via website chat, WhatsApp, or Telegram.
  We reply within 24 hours, 7 days a week.
  
• Sanctions: What to know when shipping to Russia in 2025?
  New rules from April 1, 2024:
   • Duty-free limit: up to 200 €
   • Over 200 €: 15% duty on excess, minimum 2 €/kg
  
  Examples:
   • Parcel worth 450 €, 10 kg → 37.50 € duty
   • Parcel worth 370 €, 25 kg → 50 € duty (min. rate)
  
  Important:
   • Duty is paid by the recipient
   • Sender cannot prepay duties
   • If customs clearance fails:
   • Parcel returns to Russia (not to the EU)
   • Reshipping must be paid again
   • Contents cannot be modified or split
   • Refusals lead to disposal without refund
  
• Shipping to Crimea, LPR, DPR, Zaporizhzhia, Kherson?
  Yes — we deliver to all new regions of Russia.
• How can I contact you?
  Use our:
  • Website chat (bottom right)
  • WhatsApp
  • Telegram
  
  We respond within 24 hours — 7 days/week.