Section 1 - Scope

These terms of service apply to all legal relationships between the company "PMPaket" and customers using the services of our delivery service, whether through our website, other online channels, or offline.

Section 2 - Subject of the contract - Conclusion of contract

Our company "PMPaket" provides you with the "PMPaket" delivery service.

Our services combine postal services from various countries, including Russia, Kazakhstan, the Baltic States, Germany, the USA, the UK, and other European countries. We guarantee the ease of delivering your goods worldwide.

Contact information:

Phone:

+49 151 28769521

Details:

POSTMOST / PMPaket GmbH / Vitalij Venclovas

Buckower Chaussee 45

12277 Berlin

Tel. +493065943859

VAT ID: DE284718906

Section 3 - Payment terms

For information on payment terms and specific tariff information, please contact us.

Section 4 - Delivery times

Binding delivery times will be agreed in writing or confirmed in writing by us.

Section 5 - Packaging parameters and parcel dimensions

Packages sent through our "PMPaket" delivery service must meet the following parameters:

• Maximum side: no more than 1050 mm.
• Total length, width, and height: no more than 200 cm.
• Minimum dimensions: 110x220 mm or 114x162 mm.

§6 Packaging requirements

The packaging of parcels must be reliable and prevent access to the contents of the package. The contents of the package must not move inside the packaging. For this purpose, any free space in the box must be filled with polystyrene or special air-filled packaging bags.

§7 Special requirements for fragile and valuable items

Fragile and valuable items, as well as liquids and flowing substances, must be packed in airtight containers, which are then placed in a box labeled 'Fragile'. The shipping cost for such parcels is 40% higher.

§8 Maximum weight and estimated value

The maximum weight of a parcel for economy shipping is 20 kg. Up to 31 kg for express shipping. The estimated value of the shipment should not exceed 1000 €. For values above this amount, additional insurance is provided (see insurance section).

§9 Compensation for lost mail

In the event of a lost postal shipment, we pay compensation in the amount of the declared value of the shipment, but no more than 150 € per shipment.

§10 Insurance for fragile and valuable items

Insurance for fragile and valuable items, such as phones, tablets, laptops, etc., is provided at 10% of their actual value. The contractor is not responsible for damage to fragile parts of the contents.

§11 Verification of insured items

When insuring, we are entitled to require proof of the existence of the specified contents and their actual value.

§12 Dispute resolution

In the event of non-payment for the delivery service, the contractor ('PMpaket') reserves the right to withhold the customer's parcel until the resolution of disputes. All disputes are resolved in accordance with the law.

§13 Agreement validity

This agreement is valid regardless of whether the customer has read it or not.

§14 Return of shipments and related expenses

In case of return of shipments due to incorrectly completed accompanying documents, absence of recipient, or violation of import customs rules, the customer bears all related costs according to the shipping rates in effect at the time of return. The contractor is not responsible for decisions made by customs authorities.

§15 Prohibited shipments

The following types of shipments are prohibited:

• Alcoholic products, ethyl alcohol, beer, wine and similar goods.
• Tobacco products and smoking mixtures.
• Radioactive materials.
• Cultural valuables.
• Perishable food.
• Precious stones, except for jewelry.
• Tools for harvesting aquatic biological resources*.
• Weapons and ammunition structurally similar to civilian and service weapons.
• Narcotic and psychotropic substances.
• Medicinal products*.
• Cash*.

Note*: Prohibited shipments may be considered by prior agreement with the contractor.

§16 Procedure for service modification

Changes to our services may be agreed with us. We will review requests for changes within 5 business days and provide a binding offer.

§17 Customer obligations

The customer agrees to provide all necessary information for the provision of our services and guarantees that the rights of third parties are not violated.

§18 Contract duration – Termination

The contract duration and termination conditions are determined individually.

§19 Warranty and liability – Disclaimer

The warranty and liability conditions are individually defined in our contracts.

§20 Obligation to maintain confidentiality

We commit to maintaining the confidentiality of your information unless you give us written permission to do otherwise.

§21 Copyright and usage rights

All copyrights and usage rights for our services and content remain with us or the respective rights holders.

§22 Form of declarations

Declarations with legal significance must be made in writing.

§23 Data privacy, consent for data processing, and contact

Information on data privacy and consent for data processing is available in our privacy statement on our website.

§24 Place of performance – Choice of law – Judicial jurisdiction

The place of performance, choice of law, and jurisdiction are determined in our contracts.

§25 Implementation of the Online Commerce Regulation Directive

We do not provide online dispute resolution procedures under the provisions of Article 14 Paragraph 1 of ODRVO.